terms and conditions

Booking & Payment Terms

Your booking request has to be made in writing and a 30% deposit is required. The

balance has to be remitted at least 30 days prior to safari commencement. All the payments should be  FREE  FROM  BANK  CHARGES  and  We accept  Cards Payment (5% surcharge apply).

Please note that: – US$ bills printed prior to the year 2009 are not accepted by Banks in Tanzania so we are unable to accept US$ bills printed prior to the year 2009.

Cancellation Policy/Charges:-

Cancellations are sometimes unavoidable but please note that all hotels and lodges have cancellation policies to protect themselves against lost business.

• Less than 30 days: 100% of the invoiced amount
• Between 60 days and 30 days: 50% of the invoice
• More than 60 days: 30% of the invoice amount“

Drinks: these are NOT included in our costs.

Visa: All nationals will require visas for TANZANIA. We recommend that where possible your clients attain their visas in advance, although they are available upon arrival in TANZANIA.

Climate: The climate is hot and sometimes humid. From December to March, when the northeast monsoon blows, it is hot and humid. In April and May heavy rains occur with June to October being the coolest and driest period. The lesser rains fall in November. Temperatures sway between 25 degrees Celsius and 35 degrees Celsius and annual rainfall is about 20mm.

Baggage allowance: Baggage is restricted to 15kg per person on domestic flights within East Africa. Soft-sided luggage or duffels are preferable to hard luggage for storage on safari vehicles and on aircraft used within Africa. Large suitcases of dimensions greater than 24″ x 17″x 7″ are impossible to store in vehicles and on aircraft and should not be used. (Baggage and personal effects are at owner’s risk throughout the tour and baggage insurance for members is strongly recommended).

Shopping Trips: Driver/Guides will only stop at the shops/curios stall, which are recommended by Kilimanjaro Treks. We provide escort at no extra cost to accompany guests on shopping trips so as to help with recommendations and save.

LIABILITY

Kilimanjaro Treks acts as an agent for hotels, transportation services, and facilities provided by other parties, firms, or corporations and cannot be held responsible for delays, loss, damage, injury or accident, change of itineraries which may occur through the negligence of any individual or company entrusted with such service.

ALL RATES ARE QUOTED WITHOUT EASTER, XMAS, AND NEW YEAR SUPPLEMENT – PLEASE CHECK ON THIS WHEN BOOKING THE SAFARIS.

• The rates quoted are subject to change without prior warning or should there be any increases in Park Fees, Fuel, or Vat, Third Party Services or any other circumstances beyond our control in the countries featured in this quote/booking.

Kilimanjaro Treks cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections etc. Should an amendment in a routing or itinerary be necessary we will require you accordingly.

Please advise me to take precautions against malaria prior to the commencement of their holiday. We recommend they contact your pharmacist for advice as to which prophylactic is recommended.

Force Majeure

The Company cannot accept any liability or pay any compensation in respect to delays or lack of performance affected by ‘force Majeure.

Force Majeure means any event which the Company has no control over and even in circumstances where all due care was taken the event could not have been avoided or foreseen. This includes events such as war, or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire and all similar events outside the Company’s control.

Insurance – you are strongly advised to take out adequate insurance against all risks for an adequate sum. The Company does not undertake to provide medical care (except to call in the flying doctors transfer service in Kenya and Tanzania) and the Company does not accept liability for any inadequate care provided.

Children Policy – Children under the age of 12 sharing a room with two adults generally pay 50% – 70% of the rate quoted except on air, rail, safaris, adventure programs, or balloon safaris. Children under 7 are not permitted in any tree hotels and most tented camps. Some wildlife lodges and tented camps accommodate a maximum of 2 persons. Other restrictions may apply from time to time. Children's rates are available on request.

Law – The Company’s contract will be governed by and constructed in accordance with the law of Tanzania. Accordingly, each party irrevocably submits to the jurisdiction of the Tanzania courts to settle any dispute or matter arising under this contract.